LUXEQO MATTRESSES - 20 YEAR LIMITED WARRANTY
Congratulations on your purchase of Luxeqo Mattress. We at Luxeqo Living LLP believe in Luxeqo Mattress and we want to provide our customers with superior product durability and quality so that you may achieve happy & healthy sleep!
The 20-year limited warranty begins at the date of purchase and is valid up to 20 years from the date of purchase. This warranty applies only to Luxeqo Mattresses and is not extended to other products in the product line.
The Mattress Warranty begins at the time the Mattress is purchased by you, when the Mattress is used normally for its intended purposes and on a rigid, solid surface or slatted bed base that is structurally capable of supporting the weight of the Mattress and user(s). The Mattress must be kept away from direct sunlight and kept out of close proximity with any heating devices.
A proper bed frame is defined, for the purpose of this Mattress Warranty, as having at least five to six (5-6) leg supports for a Queen or King Mattress, and four (4) leg support for all other Mattresses. For Queen and King, slatted style bed frames, there cannot be greater than five (5) inches between each slat in order to provide ample structural support for the foundation and user(s).
Limited Warranty is extended to
This Limited Warranty extends to the initial, “original” purchaser of this product only and not to any possible future owner(s) of the product. For purposes of this Limited Warranty, an “original” purchaser is the individual or entity who purchased this mattress from Luxeqo Living LLP directly or, as the case may be, from an authorized dealers, Amazon and Flipkart.
· Visible indentation or sagging of the mattress greater than 1 inch and not resulting from improper use, an improper bed, bed base or foundation.
· Please note a + or – 15 mm variation in length, width and thickness is in the tolerance limit and can also be subjective to individual measurements taken from center of the mattress.
· Any physical flaw in the natural latex foam that causes it to split or crack under conditions of normal use and proper handling.
Warranty does not cover
· Normal wear and tear or any condition resulting from misuse or abuse of the Mattress or failure to keep the Mattress clean and free of stains and potentially unsanitary conditions.
· A normal increase in softness due to normal usage
· Mold, odours, and/or discolouration caused by abnormal care including, but not limited to liquid spills, improper ventilation including, but not limited to humid climates and/or areas where the Mattress is exposed to excessive water or humidity.
· Damage associated with an improper bed frame, foundation, box spring, or base as determined by Luxeqo Living LLP.
· The intended use of your mattress is for sleeping, resting and laying on; any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty.
· Stains, tears burns and discoloration that occur over time and/or are a caused by the user(s).
· Indentions, sagging or body indentions less than one (1) inch deep.
· Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.
· Any mattresses purchased or acquired used, resold, gifted or any way not in possession of the original owner.
· Any mattress purchased from a non-authorized dealer/distributor.
· Physical damage to a mattress caused by the customer.
· Allergies or sensitivities to fabrics or materials.
· Damage caused by animals, rodents or children.
· Naturally occurring aromas from foam, cotton or other materials.